Intraday Management proactively adapts to everchanging conditions and behaviors, delivering consistent and efficient contact center staffing. It easily identifies opportunities to strengthen and impact service by continually aligning management and agent scheduling needs.
Effective schedule management processes and practices for measuring accountable adherence results; a metric that drives better performance.
Real-time adherence provides visibility into scheduled versus live agent activities to provide impactful insight to take immediate action.
Agent schedules with ACD event log activity that generate valuable adherence reports.
Continuous proactive staffing adjustments drives service level goals and controls cost.
An easy-to-use interface enables workforce managers to precisely modify staffing to demand.
Easy-to-use schedule capabilities enabling accessible trade, time-off, exception requests, streamlined administrative tasks.
