As a market leader in customer experience software, NICE uses AI purpose-built for consumer and patient experiences to enable intelligent human-machine collaboration and drive better patient experiences for better patient outcomes.
See how one healthcare provider streamlined voice and digital patient interactions with CXone.
Discover how one payer uses data to identify opportunities for efficiency, eliminate unnecessary calls, and reduce customer effort for a better member experience.
Learn how Evolent Health uses feedback to accurately measure CSAT, follow up with customers, deepen customer loyalty, and create new development opportunities for agents.
Patient experience solutions for healthcare providers and payers
For healthcare providers and payers, NICE CXone offers patient experience solutions to ensure every self-service, voice, and digital interaction with your organization is secure, consistent, efficient, and improves patient satisfaction.
CXone Workforce Management: Just what the doctor ordered
While Oscar Health has a strong commitment to its 250,000 members, its ability to provide exceptional member experiences was being compromised by its clunky scheduling process. In fact, before the implementation of CXone Workforce Management, scheduling was causing headaches for supervisors, agents and members alike.
Dominion National is a leading insurer and administrator of dental and vision benefits.
Dominion National, a leading insurer and administrator of dental and vision benefits, wanted to improve the customer experience. Its supervisors struggled with manual reporting processes and lacked visibility into agents’ performance.