Turn insights into better experiences with
AI-powered analytics.
Accelerate data-driven decisions.
Quantify improvements in employee productivity and customer satisfaction from actionable insights.
Enlighten Actions
Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report
Experience Optimization (Enlighten XO)
Use AI to build smart self-service across channels, learn from top agents, and deliver great experiences faster than ever.
Interaction Analytics
Analyze every interaction to understand operational trends and agent performance and monitor business metrics that continually drive improvements to CX.
Feedback Management
Discover actionable insights from omnichannel customer feedback to improve customer satisfaction and boost loyalty.
Dashboard and Reporting
Gain a comprehensive operational picture of your contact center. Visualize real-time and historical insights with enhanced, fully customizable dashboard and reporting.
Desktop and Process Analytics
Take a scientific approach to improving employee performance, and ground business decisions in rich process and interaction data.
“I get to see several types of metrics in one view and use them to make decisions that make things easier and smoother for our agents.”
Customer Service Support Analyst
Pfizer
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Datasheets
Drive measurable CX improvement
Gain actionable insights from every customer interaction with contact center Interaction Analytics.