Maximize employee impact for superior outcomes.
Drive optimal resolution with knowledge
Leverage your company’s knowledge for the right response from your agents, at the right time.
Unlock agent superpowers
Simplify the agent experience with AI-powered guidance and increase satisfaction all around.
Create a clear path forward for supervisors
Provide AI guided success from supervisors for great CX.
Employee excellence
With this by-their-side conversational AI experience, agents have AI-driven knowledge and assistance at their fingertips for faster handle time and faster resolutions. Copilot automatically generates suggested responses for the agent using conversational context and knowledge base information. With Copilot, supervisors have a greater span of control through continuous, real-time visibility into agent behaviors, suggested solutions for problem areas, and smarter guided interactions.
The art of empowering agents and supervisors.
Learn how Enlighten Copilot empowers agents and supervisors to drive skilled labor, productivity, satisfaction, and engagement more than ever before.
Smarter guided interactions
Copilot magnifies the agent capabilities and empowers them with actionable responses and content. Supervisors are armed with smarter guided interactions and AI-driven coaching to improve the overall agent and consumer experiences.
On-demand coaching
Supervisors provide the behavioral guidance and information agents need to streamline the customer journey.
Centralized-AI assistance
Agents have faster access to knowledge, answers, and guidance that are specific to their needs.
Power amplification
Make every CX employee an informed, guided, and powerful super-employee.
Full context
Access to full interaction context including customer intent, sentiment, and history for amazing experiences.
AI-generated responses
Agents leverage automated, relevant assistance across any channel.
Automatic interaction summary
AI summarization helps agents keep track of the current interaction and informs future interactions.
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