Awards

Awards & Recognition

NICE continues to be recognized by 3rd party organizations for outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.

Featured Awards

NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service

NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the ninth consecutive year for its CXone cloud platform.

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Forrester Wave™ Report 2023 names NICE among the CCaaS leaders

Check out The Forrester Wave™: Contact Center As A Service, Q1 2023 report, which names NICE a top provider in the market. Discover why NICE was selected and see how we are helping businesses achieve remarkable results for customer experience.

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NICE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases

Research and consulting firm, Metrigy, gave top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.

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Awards

2024 2023 2022 2021

Bronze Winner: Achievement in Customer Experience; “MoneyGram revolutionizes their transactional sites”

18th annual Stevie® Awards for Sales & Customer Service: The Stevie Awards for Sales & Customer Service recognize the achievements of contact center, customer service, business development and sales professionals worldwide.

Automation Solution of the Year & Cloud-Based CX Solution of the Year

The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession.

2024 Winning Suppliers Award for “Workforce Engagement Management”

Consumidor Moderno Award -25th edition of the Award that highlights, recognizes and honors the excellence of customer service of Brazilian companies.

Finalist: Best of Enterprise Connect Industry Award

NICE Enlighten Actions, a conversational AI interface that enables businesses to identify and impact, in real-time, the drivers of Customer Experience, Employee Experience, and operational costs and efficiencies.

CMSwire Impact Awards

Silver: 2024 Best Customer Experience Transformation

This award recognizes the vendor that has helped one of their customers achieve the most complex transformation of the customer experience.

CX Today

Winner: 2024 Best Workforce Engagement Management (WEM) Solution
Finalist: Best Virtual Agent Platform (Elevate AI)

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TMC: 2023 Generative AI Product of the Year

NICE Enlighten Copilot for CX

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Excellence in Innovation: Generative AI Solutions for CX
for North America, Latin America, Asia Pacific, and Europe

Global Banking & Finance Review Award Winner 2024

Business Intelligence Group. 2024 BIG Innovation Award

NICE Enlighten AutoSummary was named a winner in the 2024 BIG Innovation Awards presented by the Business Intelligence Group.

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Best Digital Transformation Company
for North America, Latin America, Asia Pacific, and Europe

Global Banking & Finance Review Award Winner 2024

Global Banking & Finance Review, a financial media platform with over three million readers worldwide, has named NICE as “Best Digital Transformation Partner Company,” across four major geographic regions, including North America, Asia Pacific, Europe, and Latin America, highlighting its strength and leadership in its 2024 Global Banking & Finance Awards competition.

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