Blog

In London, Beijing, and New Delhi, the subway cars greet passengers with the same cautionary message—mind the gap.

The intersection of cutting-edge, consumer technology fueled by AI, evolving patient demands, and the relentless pursuit of personalized care are collectively directing the course of healthcare strategy—with no signs of stopping.

Very little is constant in the ever-changing contact center environment.

Artificial intelligence (AI) is rapidly evolving, promising transformative impacts on our daily lives. Yet, as AI systems become increasingly sophisticated, establishing trust in their capabilities becomes paramount.

As part of our new Customer Feedback Unplugged video series, I sat down with Jennifer Passini, Ph.D., director of experience consulting at NICE, to talk about the significance of voice of the customer (VOC) in supporting digital transformation.

Millions of people across the U.S. recently observed a total solar eclipse—a rare and captivating event. The cosmic moon-sun alignment was not only breathtaking—it served as a reminder of the power of the sun’s energy.

Jodi Reuven celebrates demonstrating our new AI-powered Enlighten solutions for customers, agents and businesses at NICE’s Interactions 2023 as a pivotal moment in her career.