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In our new “CX One on One” series, we will meet the dynamic and talented team members behind the scenes at NICE representing all the facets of the world’s #1 cloud native customer experience platform. We recently sat down with Chris Morrissey, VP, Sales, CX International, as he talked about our global growth and recent new customers in Europe, Asia and South America.

In our “CX One on One” series, we will meet the dynamic and talented team members behind the scenes at NICE representing all the facets of the world’s #1 cloud native customer experience platform. We recently sat down with Aaron Rice, General Manager, CXone Expert, our comprehensive artificial intelligence (AI)-powered knowledge management solution.

In October 2021, NICE concluded Japan's first BPO partner agreement with NTT Marketing Act ProCX Inc. and began providing licenses for its contact center quality management platform. What led to the Contact Center Award 2022?

Perhaps, it all started in 1822 in London with the first vending machine, a coin-operated dispenser of envelopes, postcards, and notepaper. Since then, vending machines have evolved—self-service gas pumps in the sixties, supermarket self-checkout in the nineties, and airport check-in kiosks in the aughts.

Your customers constantly drop breadcrumbs of data about who they are, what makes them special, and how they want you to recognize and care for them. Follow their trail and it won’t be long until you get ahead of them.

Ask Laura Bassett what a typical day is like – and NICE CXone’s Vice President of Product Marketing quickly draws from a metaphor to describe her role behind the scenes.

Ask Laura Bassett what a typical day is like – and NICE CXone’s Vice President of Product Marketing quickly draws from a metaphor to describe her role behind the scenes.