Unleash the power of customer insights.
Get the whole CX story
Keep your finger on the pulse of customers by collecting omnichannel feedback from any customer journey interaction.
Pinpoint root causes of churn
Identify and act on opportunities to increase CSAT, deliver personalized agent coaching and rewards, and increase operational efficiencies.
Turn feedback into action
Retain customers and reduce call backs by empowering supervisors and agents to resolve issues and close the loop.
Comprehensive VOC solution
Collect, analyze, and act on omnichannel customer feedback from any voice and digital channel across the end-to-end customer journey—get faster time to value with hassle-free IVR integration and reporting of call interaction data, embedded CSAT in Quality Management and Performance Management for personalized agent coaching and gamification, and accelerated closed loop actions automatically triggered in the unified agent desktop.
HireRight realizes a “huge win”.
CXone Feedback Management enabled HireRight to make customer satisfaction (CSAT) a priority across the organization.
Transform digital journeys
Empower frictionless, self-directed journeys by unifying feedback across channels and uncovering opportunities for improving products and services.
Accelerate closed-loop action
Turn churn risks into loyal customers by taking action when and where it matters most, using automatic triggers to close the loop.
Improve business outcomes
Understand and act on root causes to deliver impactful, measurable results for customers, employees, and your business.
Drive value across the CXone suite
Use Feedback Management insights throughout CXone to boost customer value and agent performance.
“We send customers post-call surveys using CXone Feedback Management which tell us exactly where we’re doing well and areas for improvement. … the number of satisfaction surveys we’ve received back from customers grew 511% and the number of positive surveys increased 445%.”
Mike Schmidt
Human Services Operations Manager
County of San Diego Health & Human Services
Related Resources
Case Studies
Evolent Health VOC
Evolent Health launches a comprehensive Voice of the Customer program for improving customer experience and increasing agent engagement.
Case Studies
Global auto finance agency
CXone drives Toyota Financial Services down the road of success with feedback management, analytics, automation, and chatbots.
Case Studies
Bose dials in to superior customer experience
Consolidating on NICE CXone gave Bose immediate and sustained improvement in both external and internal KPIs.