Overview
Provide in-depth analytics and benchmarking capabilities to drive actionable insights with minimal effort. Gain detailed feedback from customers to enable the business to improve performance through specific and quantified interaction details.
Contact Center Customer Experience Improvements for Young Energy (Video)
An electric provider in Texas, Young Energy had few insights into their customer experience—and extracting actionable insight from the limited amount of data they had was cumbersome. Young Energy improved the customer experience from start to finish by implementing NICE CXone. Significant improvements include: 15% reduction in average handle time, 10% reduction in average speed of answer, 15% increase in quality assurance scores, and 10% increase in sales.