Back-Office Performance Management - Optimize Your CX

Beyond productivity: empower, enhance, and evolve.

Unlock back-office success by empowering your team with enhanced visibility and powerful performance tools.

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Total performance excellence.

When your back office reaches maximum efficiency, amazing things happen. Data is integrated from employee desktops, forecasts are accurate, and engaged employees perform their roles exceptionally well.

NICE Back Office Performance provides the tools needed to ensure that your workforce - teams and individuals - operates smoothly, effectively and securely. With a back-office solution cultivating employee success, they will be more engaged, and your organization will deliver uncompromisingly superior services.

Ready to Optimize?

With NICE CXone for Back Office, you can streamline all processes by efficiently managing them and your team in one place. See how.

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Ready to Optimize?

With NICE CXone for Back Office, you can streamline all processes by efficiently managing them and your team in one place. See how.

Watch demo

Cultivate employee success--at scale.

Gain visibility

Measure, track and assess employee performance across every Back Office workflow.

Challenge to improve

Understand each employee’s context, skills and knowhow, and assign games that promote success.

Enhance productivity

Design a roadmap to success, with greater transparency, actionable insights, and tailored guidance.

Discover work behaviors and processes, in any work environment with CXone Desktop Discovery

Leverage AI-powered insights to identify productivity gaps, uncover process improvement opportunities, close execution gaps, and continually improve operations with CXone Desktop Discovery.

Watch demo

Discover work behaviors and processes, in any work environment with CXone Desktop Discovery

Leverage AI-powered insights to identify productivity gaps, uncover process improvement opportunities, close execution gaps, and continually improve operations with CXone Desktop Discovery.

Watch demo

Boost employee performance

Get the tools you need to ensure that your workforce is operating smoothly, effectively and securely. With a back-office solution that engages and motivates your employees, your organization will deliver uncompromisingly superior services.

Back-office essentials

Understand exactly who’s working, who’s not, and why, so you can drive employee productivity and increase workflow efficiency.

Better together

Turn improvement into a group effort by aligning performance goals across the organization and sharing accountability for results.

Process handle times

Establish standards for back-office process handling times and required rework, and drive more accurate forecasting.

Single source of truth

Access all relevant contact center performance data in one view, with metrics aggregated from all relevant data sources.

30 Ways to Improve Your Back Office

Learn best practices to quickly increase your Back Office productivity by up to 30 percent.

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White Papers

Maximizing ROI through Back Office Transformation shaping the future of business

The report emphasizes the return on investment (ROI) observed by business leaders including cost, efficiency, and CX successes when transitioning from traditional back-office methods to a modern approach designed to meet evolving customer and market needs.

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Blog

Can Healthcare Be Both Less Costly and More Efficient?

The contact center industry has seen two trends happening in parallel – rising wages and agent attrition.

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Resource Library

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.