Workforce Management Software (WFM) - Optimize Your CX

All you need to optimize workforce management.

You’ve got a lot to manage, and we can help with everything you need for faster, more accurate workforce management.
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Unlock workforce potential
Accurately hit SLAs using AI
Enhance WFM accuracy with AI-patented forecast technology and machine learning-generated schedules.
Engage your employees
Improve it all - from schedule adherence to employee satisfaction - with agility and accountability.
Automate to reduce tasks
Minimize WFM administrative and maintenance overheads and make staffing changes in a flash.
Prepare your workforce
Digital channels require different behaviors and measures. Make sure you plan and staff accordingly!
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AI in workforce management.
Artificial Intelligence is enjoying a resurgence in the news and marketing arenas. Its utility and promises, however, are nothing new for NICE, which, for years, has continuously invested in AI and machine learning. See how NICE WFM software uses AI forecasting and machine learning scheduling.
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Built-in simplicity.
Artificial intelligence, automated workflows, and an intuitive interface make agents’ and supervisors’ lives easier.
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Built-in simplicity.
Artificial intelligence, automated workflows, and an intuitive interface make agents’ and supervisors’ lives easier.
Watch demo
The experts have spoken
NICE is recognized as a market leader in workforce management by DMG Consulting, for the 10th consecutive year.
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knowledge management
Workforce management software.
Anticipate business demands and optimize your workforce with the industry’s most intelligent and accurate omnichannel forecasting engine. Patented AI and machine learning technology harness the power of your organization’s greatest asset – your people.
Intelligent forecasting
AI technology selects from 40+ patented algorithms to produce the most accurate forecasts and schedules across all channels.
Self-service scheduling
Boost engagement and flexibility with automated approval for shift bidding, time off, trade requests, and more.
Mobile scheduling

Improve agent visibility, flexibility, and accountability with a mobile app for scheduling, performance views, and notifications.

Precise long-term planning

Make sure you’re appropriately staffed today and into the future, with proactive modeling of complex workforce scenarios.

Tailored implementation

Our expertise is your success, with value-realizing transformation services focused on your specific business.

Streamlined processes

Free up manager time for coaching and planning with automated workflows, intraday reforecasting, and unified BI reports.

“NICE saves us money - overtime hours are more precise and better directed toward when the business actually needs them.”
Matt Howard
Business Systems Analyst Fiserv
Related Resources
White Papers

WFM Challenges with Digital Channel Management

Organizations today handle interactions and transactions across a wider variety of communication channels than ever before. Adoption of digital channels, from email and chat to SMS and social media channels, has skyrocketed over the last year, placing new demands on support, service and sales teams.

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External Link

The Ultimate Purpose of WFM

Workforce management is a critical component of any contact center operation.

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Case Studies

Growing With Gusto: Rapid Path to Business Outcomes

Gusto’s collaborative work style needed a workforce management solution that would provide structure yet maintain flexibility.

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Resource Library
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.