Overview
As operations become more complex, contact centers need to move beyond manual staffing processes. NICE CXone Workforce Management (WFM) enables organizations to evolve beyond the spreadsheet to forecast volume for all channels (voice, email, chat, SMS/text, and social media) and schedule the necessary resources to handle contact volumes. Patented AI and machine learning technology helps you achieve service level agreements without overstaffing. Watch this video to see how CXone WFM empowers you to anticipate business demands and optimize your workforce with the industry’s most intelligent omnichannel forecasting engine.
Enhance-the-Value-of-Your-Microsoft-Dynamic-CRM
Keeping contact center agents focused and productive is easier when their work takes place within the familiar CRM environment they know. CXone Agent for Microsoft Dynamics displays contact handling controls, along with contact and customer information, in a single, unified interface—their Microsoft Dynamics Console. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service to every customer. CRM data can be used to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. CXone Agent for Microsoft Dynamics deploys in hours and scales as your business needs evolve.
CXone Agent for Zendesk Datasheet
Enhance the Value of Your CRM Keeping contact center agents focused and productive is easier when their work takes place within the familiar CRM environment they know. CXone Agent for Zendesk displays contact handling controls, along with contact and customer information, in a single, unified interface—their Zendesk Console. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service to every customer. CRM data can be used to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. CXone Agent for Zendesk deploys in hours and scales as your business needs evolve.
CXone Agent for ServiceNow Datasheet
Keeping contact center agents focused and productive is easier when their work takes place within the familiar CRM environment they know. CXone Agent for ServiceNow displays contact handling controls, along with contact and customer information, in a single, unified interface—their ServiceNow Console.