interactions live 2021

Looking to migrate from Avaya? See how switching to CXone can help.

Everything you need from your recording software.
Maintain compliance & customer trust

Easily maintain contact center regulatory requirements to keep your customers safe and minimize risk.

Ensure total recording security
Rest assured that you have complete security from recording to storage and transport.
Make recording management simple
Find your interactions in a flash and decrease setup time.
Adapt according to your recording needs

Record and store what you need, the way you need it across all channels.

Future-proof your recording

Meet quality, collaboration, and analytics needs now and into the future.

Call recording that does more. So you can too.

Simple, intuitive, powerful. NICE recording improves quality and compliance. See how.

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Voice, screen, and digital –
we’ve got you covered.

Record all your channels and agent screens in one place, while satisfying your contact center compliance needs. We make it easy to mitigate risk and meet GDPR, PCI and HIPAA standards with encryption, automated and on-demand masking, consent-based recording, extensive retention options, and key management.

With centralized admin in the unified, all-in-one platform, it’s easy to set up and manage recording policies and use recordings for quality, coaching and analytics activities. You can also find, playback, and extract interactions from an intuitive interface.

Better recording. Better compliance.

NICE is committed to following industry best practices – and help you ensure compliance and privacy while providing the best experience for your supervisors, agents, and customers.

woman with camera
“Using CXone, we can record each agent’s screen, which is fantastic. It increases accountability which, in turn, impacts performance.”
Brandon Wade
Telecommunications Manager RentPath
Powerful recording features across your contact center.
Maintain regulatory requirements
From recording rules to customer consent and masking, we make it simple to adhere to PCI, GDPR, and HIPAA requirements while never missing an interaction.
Ensure end-to-end security

Recordings are always secure with protection in transit, encryption at rest, and Key Management Services.

Search and playback made easy

With call, digital, and screen recordings unified in a single Search interface, it’s never been easier to find and playback your interactions.

Support that grows with you
Multilanguage localization, open APIs, and stereo capabilities ensure built-in flexibility to meet recording and collaboration needs as you grow.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.


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