Put AI to work to help your agents make intelligent decisions that create iconic experiences.
The CXone Agent (CXA) applications offer an all-in-one native agent desktop tool. CXone Omnichannel Agent Desktop offerings include integrated or embedded versions that offer the same functionality and integrate seamlessly into CRM apps such as Salesforce, Microsoft Dynamics, Zendesk and others plus Microsoft Teams. With simplified implementation, CXone Agent offerings come with pre-built integrations that empower agents to deliver faster, more personalized customer service and improved agent experiences.
Learn how prepared agents can deliver what customers want and need in order to have a great experience with a company by getting it right the first time.
Right tools – right time
Create more effective agents with AI driven assist tools for real time guidance, providing proactive knowledge delivery, task automation, and more.
Keep agents happy by providing unbiased, expedient, automated coaching and feedback.
Deliver all interactions to agents in one simple, easy to manage inbox from any channel, for more efficient handling.
Deploy in your CXone instance, your CRM or web browser, without sacrificing functionality or the familiar experience your agents are used to.
3 Ways to Empower Contact Center Agents and Deliver Exceptional CX
Imagine you’ve received a phone call from the company you buy contact lenses from. Your prescription is about to expire, the agent tells you, and it is difficult to get an appointment to renew the prescription quickly