Unified Communications (UCaaS) Integrations - Optimize Your CX

Unite your sales, service and back office.

Seamlessly integrate CXone with the industry’s leading UC platforms to create a single, seamless experience for reaching anyone inside or outside your contact center.
A better way to collaborate
Expertise delivered instantly
You’ve got valuable experts across your entire business. Connect your agents directly to them.
Quick & Easy
Prebuilt APIs create a single view for all agent interactions, up and running in no time.
Your company, in sync
Always know who’s available for a chat or call and keep your corporate directories up to date across all applications with syncing tools.
Speedy deployments by design
We pre-build, so you don’t have to – reduce costs involved in building integrations.
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Open new lines of communication.

CXone UCaaS integrations enable seamless collaboration between your contact center agents and experts anywhere in your organization. Prebuilt adapters make UC easy to get up and running from within CXone so you can stop developing and start delivering.

Connect your agent workforce in minutes with leading apps from Microsoft, RingCentral, Zoom, LogMeIn, Atos and more.

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See what CXone can do for you.

Change your company’s communication culture by making the move to CXone.

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See what CXone can do for you.

Change your company’s communication culture by making the move to CXone.

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Better experiences start with better integrations.

Discover how the right suite of tools can deliver better customer experiences across any channel while improving everything from agent performance to data analysis.

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man on mobile

Integrate – Collaborate

Resolving customer interactions is becoming more complex every day. By using a single-click to call, chat or email to reach anyone in the organization, agents can hasten resolution!
Integration done right

Fully utilize the UC application and agent desktop with one login for all tools and interfaces - no toggling between applications required.

Access to Presence

Automatic presence sync provides availability status for quickly connecting with knowledge workers, anywhere in the organization.

Reduce IT cost

With pre-built, well-tested solutions that are instantly deployable plus eliminate future development costs for upgrades.

Safe & secure

Robust security controls and industry compliance standards give you the protection you and your customers need.

“Contact center applications that have advanced engagement features offered natively on mobile devices, and with messaging and collaboration at the core of the design, are empowering agents to break free from working in isolated rows.”
Gartner
The Future of the Contact Center
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Explore the NICE CXone DEVone Ecosystem

Our network of technology partners helps extend the power of the NICE CXone portfolio by providing a simple path to trusted, fully-integrated applications and technology.

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Give your contact center a voice

Access a network of voice services to connect your contact center to customers in 130+ countries.

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Open Cloud Foundation Datasheet

CCaaS that was born in the cloud and thrives in the cloud.

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Resource Library
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.