interactions live 2021

Looking to migrate from Avaya? See how switching to CXone can help.

Put your data to work.
Act sooner
Know when and how to act with real-time and historical information to understand when something out of the norm is happening.
Adapt to change
Custom reports let you adjust to your company’s unique requirements.
Start fast and do more
Get valuable information on day one with pre-built reports and send information to your external systems for deeper analysis.
Transform your contact center.
From agents and supervisors, to admins – CXone helps your entire team transform your call center, by maximizing the value of your data.
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CXone Reporting and Dashboards.

Make smarter, more informed decisions with intuitive dashboards that deliver both real-time and historical insights on key business metrics and trends. The result: transformative, out-of-the-box reports that give you access to everything you need to track contact center reporting metrics such as agent status, service level and skill performance. And that’s just the start.

With CXone, you can easily and securely share actionable information throughout your business including external business intelligence systems. So now you’ll always know what to do and when to do it. Choose from over 90 pre-built reports or create your own to maximize the value of your call center metrics.
See what contact center reporting can do for you.
Discover how the right suite of tools can deliver better customer experiences across any channel while improving everything from agent performance to data analysis.
woman on mobile
“With CXone Reporting, we found that customer demand was higher in the morning than in the afternoon. This has allowed for scheduling enhancements that reduce idle time and provide opportunities to assign deferrable work”
Cosimo Valente
Manager, Customer Care Center Tybatel
A higher-performing call center starts here.
Act in a flash
Track operational and performance metrics with real-time dashboards that provide instant, relevant information across a wide range of contact center roles.
Do more with your reporting
Automate and streamline the flow of NICE CXone data to your external systems, making contact center data a company-wide asset.
Quickly access what you need
Get instant value with pre-built reports, or create your own with a simple point and click, and securely share information with the people who need it.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Case Studies

Contact center feedback management

See how CXone customer Tybatel transformed their voice of the customer program with integrated post- call surveys.

Product Videos

Seamless Omnichannel CX

Learn how to empower your agents to provide a seamless omnichannel customer experience.