Overview
Moving from a costly and aging on-premises system to the CXone unified cloud contact center CX platform enabled Tbaytel to check all the must-have boxes, from callback functionality and call recording to real-time reporting and new channels. And by adding integrated post-call surveys, the company has created a robust voice of the customer program, causing both its quality and Net Promoter Scores® to soar!
OrthoBanc Gains Reliability, Stability & Scalability with CXone
Contact center downtime was a real problem for OrthoBanc, because reliability is fundamental to its ability to support dental and orthodontic practices and their patients. Since the company moved to NICE’s CXone cloud contact center CX platform, however, CXone’s stability, scalability and deep functionality have resulted in significant improvements, notably in call quality and service levels.