Overview
Contact center downtime was a real problem for OrthoBanc, because reliability is fundamental to its ability to support dental and orthodontic practices and their patients. Since the company moved to NICE’s CXone cloud contact center CX platform, however, CXone’s stability, scalability and deep functionality have resulted in significant improvements, notably in call quality and service levels.
Product Videos
Simplify Workforce management
Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.