NetSuite CRM Integration - Optimize Your CX

Consolidated desktop for fast, personalized service.

Give agents effortless access to the tools and information they need to deliver better customer service in less time.
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Better results with less effort.
Make every interaction easier for your customers and your agents with CXone Agent for NetSuite.
Personalized interactions
Empower agents with a 360-degree view of the customer, including insights into previous interactions, so they can personalize every experience.
Fewer clicks, higher efficiency
Agents can handle contact center interactions without leaving NetSuite.
Smarter connections, better CSAT
Use intelligent routing and NetSuite data to connect customers to the right resource, right away.
Flexibility and agility

Eliminate delays, costs and risk with this pre-built integration that deploys in hours and scales as your business needs evolve.
Simplify and streamline every experience.
Consolidated Agent Desktop
Shave seconds off each interaction and power more personalized CX by giving agents easy access to the tools and information they need.
Skills-based routing
Intelligently route every customer to the best available agent, based on agent skills and proficiency, and customer profile data.
Data synchronization
Save agent after-call work by automatically synchronizing customer data and history for each interaction.
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Datasheets

Delivering Frictionless Experiences for the Contact Center and Beyond

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center—and beyond.

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White Papers

2020 Customer Experience (CX) Transformation Benchmark

2020 NICE CXone Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global contact center decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact center technology for seamless omnichannel experiences for customers.

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Resource Library