Overview
Keeping customer satisfaction high is central to Cvent’s strategy for building long-term relationships with organizations using its meeting and event planning software. But the company’s outdated proprietary contact center system was a hindrance. Now with the CXone unified cloud CX platform, however, uptime reliability, real-time reporting and seamless, user-friendly agent tools, Cvent is providing the kind of CX that keeps customers coming back for more.
Teleflora’s Business Blossoms with CXone
Instant scale and customer satisfaction.
OrthoBanc Gains Reliability, Stability & Scalability with CXone
Contact center downtime was a real problem for OrthoBanc, because reliability is fundamental to its ability to support dental and orthodontic practices and their patients. Since the company moved to NICE’s CXone cloud contact center CX platform, however, CXone’s stability, scalability and deep functionality have resulted in significant improvements, notably in call quality and service levels.