Designed for quality. Built for simplicity.
NICE Quality Management helps you deliver better omnichannel customer experiences by enabling targeted agent feedback. It uses automatic, granular analysis and categorization to pinpoint the right interactions to evaluate and uncover trends - agents stay on message and customers stay happy.
Whether as a unified component of the CXone platform, or on its own, NICE Quality Management makes quality easy by delivering sophisticated analytical capabilities without an army of experts.