Social, Chat and Messaging - Optimize Your CX

Do you speak digital?

Engage website visitors in two-way conversations on the web and never let their voice go unanswered when they message on their channel of choice.
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Better experiences with social, chat and messaging.

Customers love to chat
Turn visiting your website into a two-way conversation.
Increase conversions, reduce abandons
Help and advise consumers when they are active on your website whenever they need support.
Less waiting, more chatting
Boost productivity. Empower agents to handle multiple chat and messaging interactions.
One solution, all channels
A single solution for all messaging and monitoring with unified routing, reporting, analytics and administration.
Social, chat and messaging are the new normal.

CXone empowers you to bring your website alive with chat, co-browsing, file sharing, and joint filling in for online forms to support your high-value customers. You can interact with consumers using their social channels of choice using a single platform for all your channel needs.

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digital service
Why Digital Channels make a better Customer Experience.
Consumers want to interact through different channels and receive the same level of support and satisfaction.
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Why Digital Channels make a better Customer Experience.
Consumers want to interact through different channels and receive the same level of support and satisfaction.
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The Innovator’s Guide to the Digital-First Contact Center
Digital today is so much more than just email and web chat. The digital customer service universe is rapidly growing and evolving. Learn how.
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knowledge management

Channel Preferences

Support the channels today’s consumers prefer: Chat, messaging, and social media.
Meaningful help, in the moment
Help consumers in real- time when they order online or fill in a form – no need to start over or call in.
Less waiting, more chatting
Empower agents to handle multiple interactions to make the best use of their time.
More choices, happier customers
Offer SMS/text, social media messaging, and other digital messaging apps including your mobile app to meet customers when and where they need you.
All chats, one solution
Use a single solution for all messaging and monitoring with unified routing, handling, reporting, analytics and administration.
“Deploying NICE CXone has helped bring the focus back onto the customer at Wodonga TAFE, offering more streamlined and effective communication channels for current and prospective students.”
Leanne Gibson
Leader Customer Experience Wodonga TAFE
Related Resources
White Papers

Use Digital Channels For Better CX and Savings

Digital channels such as live chat, mobile apps, and self-service are becoming much more widely used by customers.

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Datasheets

Digital Platform: Supports customers across any digital channel

With CXone's Digital Platform businesses can support customers across any digital channel. choose from the industry's largest number of natively supported digital channels or bring your own to meet customers where they prefer.

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Infographics

Digital customer journey mapping: The new digital CX

Customers prefer digital channels now, and their journeys are complex. Better understand their digital-first preferences and the seven expectations on which you need to deliver.

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Resource Library
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