Overview
Customers prefer digital channels now, and their journeys are complex. Better understand their digital-first preferences and the seven expectations on which you need to deliver. This visual will help you see how changing expectations and journeys impact the role of the contact center, where contact centers must now influence the end-to-end journey long before the customer reaches out to an agent.
Check out this infographic showing best practices to deliver great CX at every touchpoint in a customer’s journey.
Download the infographic now! Explore the journey.
Chatbot Starter’s Guide: A comprehensive guide to customer service chatbots
Chatbots and virtual agents deliver automated customer support for common questions at any time of the day, which bolsters the effortless self-service customers want. In fact, 81% of customers want brands to offer more options to self-serve.