Overview
Although Vera Bradley is known for colorful bags and accessories, the company says its CXone experiences have been transformative—like “going from black and white into color.” From improved reporting to sophisticated PCI compliance to a wildly successful work-from-home program that made agents more productive, CXone has helped position Vera Bradley for a very bright future.
Case Study
Expivia Interaction Marketing Group stays competitive with CXone ‘Best in Class’ solutions
Here’s another resource to help access CX opportunities. Read this case study on how CXone helped Expivia compete head-to-head with larger BPOs.