Overview
The pandemic has driven seismic shifts in consumer expectations. Instant communication on the consumer's channel of choice has become the ‘new normal’ for any interaction with support organizations. The industry has historically focused on innovations for inbound, or reactive, conversational AI solutions, however the latest innovation is in targeted outbound communication using advanced conversational AI to greatly increase the overall customer experience (CX). In this webinar, we’ll discuss:
- Using proactive conversational AI to personalize CX
- Harnessing real-time data to optimize every interaction - anytime, anywhere, on any channel
- Leading customers into the future of brand communications where they don't even need to ask