Overview
Shift4 is the leading provider of integrated payment processing and technology solutions, delivering a complete ecosystem of solutions that extend beyond payments to include a wide range of value-added services. Discover the journey of Shift4, as they sought a unified approach for their contact centers. The adoption of CXone Supervisor empowered supervisors to efficiently manage teams, track key performance indicators, and make data-driven decisions. With a focus on enhancing operational agility, the SkyTab escalations team seamlessly handles support calls and assists the POS team during peak periods. This success story showcases how CXone Supervisor enables supervisors to have real-time insights, intervene in ongoing calls, and ensure efficient issue resolution, highlighting the effectiveness of a unified solution in optimizing business operations.