Overview:
Today, more and more customers are using digital channels for customer service. You need to handle interactions across a variety of channels, including social platforms, to keep your customers loyal - and happy!
NICE CXone Digital-first Omnichannel enables contact centers to deliver exceptional customer experiences across digital and voice channels.
Watch this demo to see how CXone Digital-first Omnichannel helps innovate across contact center operations and provides unified support for inbound and outbound voice and digital channels. And with consolidated routing, reporting and administration, you can eliminate traditional barriers and give customers superior experiences—how they want, when they want!
NICE CXone Interaction Channels
NICE CXone Interaction Channels provide over 30 options to connect with customers in their channel of choice – including chat, messaging options like WhatsApp and SMS as well as voice. Offer a consistent journey across all the channels your customers want and quickly add new channels to stay ahead of the competition.