NICE Helps Mitchell Reduces Costs and Boosts Service Levels

Overview

When it comes to servicing claims for Property & Casualty and Workers Compensation, Mitchell’s 400 customer service agents help insurance payers and their networks and partners navigate the claims management process. However, their on-premises Avaya PBX was impeding their growth and stifling customer satisfaction due to its inflexibility and high maintenance cost. By switching to NICE CXone, expenses fell 64%, and service levels met daily goals.