Overview
A global electronics manufacturer struggled with its out-of-date, on-premises contact center system, which was a mix of disparate solutions from different vendors. The system was costly to update, required a significant amount of vendor support and couldn’t integrate with its other internal systems.
With CXone, the organization now has a unified contact center platform that reduced costs by 20 percent, boosted its Net Promoter Score® by 20 percent and increased overall customer satisfaction by 9 percent.