Overview
Moving to native-cloud CXone solutions has been exactly the right move for Omega World Travel, and CXone has had major impact on its business. The company now has one consolidated platform for voice, email and chat and can support remote agents all over the world. Omega leverages CXone’s robust reporting capabilities to deliver on its clients’ SLAs—and has used CXone APIs to develop exciting proprietary technology solutions.
Case Studies
BAYADA streamlines contact center workflows with CXone while undergoing tremendous growth
While company growth is a major achievement, it sometimes comes with challenges. BAYADA Home Health Care struggled with exploding contact volume because their on-premises system couldn’t handle it.