Overview
Keeping contact center agents focused and productive is easier when their work takes place within the familiar CRM environment they know. CXone Agent for SugarCRM displays contact handling controls, along with contact and customer information, in a unified interface. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service to every customer. CRM data can be used to identify customers and connect them to the ideal agent, improving first contact resolution, average handle time, and customer and agent satisfaction. CXone Agent for SugarCRM deploys in hours and scales as your business needs evolve.
Amplifying Inside Sales with AI & CRM in the Contact Center
Learn how to bolster the value of your AI investment by ensuring you have a truly holistic view of your customer preferences and journeys — a view that is only exposed through a seamless integration of your Customer Relationship Management (CRM) and your contact center.