Overview
Customer Journey Analytics
shapes disparate, multichannel customer data into seamless, effortless experiences through customer journey analytics. Utilizing all of your existing structured and unstructured data, Customer Journey Analytics automatically maps every touchpoint and every turn your customers take to provide an end-to-end view of their journey. With the consolidated, holistic view of the customer experience using Customer Journey Analytics, brands can:
- Turn siloed data into actionable insights;
- Identify cross–channel pain points, reducing customer effort;
- Share and understand the customer story at every touchpoint;
- Measure the quality of the customer experience proactively;
- Predict the likelihood of problematic customer outcomes with
AI-powered analytics.