Overview
As a leader in technology-driven customer acquisitions, CLEARLINK Technologies is all about finding and filling the gaps in businesses’ marketing campaigns. With its call center playing a critical role in its integrated local marketing efforts, CLEARLINK took advantage of the powerful portfolio of cloud-based contact center solutions from NICE to save more than $2 million in system costs and significantly more on ongoing licensing, maintenance and upgrade costs, save thousands of dollars on regular adjustments to its marketing efforts,
- Enjoy needed flexibility and features at a minimal cost,
- Dynamically scale agents up or down on demand,
- Change IVR features and recordings in under an hour, »eliminate down time and associated lost revenue through hosted redundancy and ability to easily set up at-home or multi-site agents, and
- Save $100,000 a year in payroll costs through optimized workforce management.