Overview
Four hundred remote agents, providing customer service from all over the globe, are a key ingredient in Alphanumeric’s recipe for success. Driving this strategy is NICE’s CXone cloud-based, integrated customer experience platform and products, which has enabled Alphanumeric to expand and compete on the global stage. With NICE’s uptime guarantee of 99%, agents are always connected. Contact centers are humming. And customers are happy: Alphanumeric’s customer satisfaction is over 98%.