FedRAMP-compliant cloud contact center

Get secure. Get FedRAMP.

CXone hosted contact center software helps you provide a better citizen experience and improve fiscal responsibility – and we make it easier than you would think.

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Better CX, greater agility. Now secure and compliant.

Redefine the citizen experience

Citizens expect more. Now you can deliver.

Uptime, all the time

Downtime is out the window with our performance guarantee.

Built-in scalability

Cloud technology designed to grow with you, when you need it.

The citizen experience, evolved.

From agents and supervisors, to admins - CXone helps your entire team transform your call center, starting with better citizen experiences.

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The citizen experience, evolved.

From agents and supervisors, to admins - CXone helps your entire team transform your call center, starting with better citizen experiences.

Watch video

Need FedRAMP? You’ve come to the right place.

Our FedRAMP compliant platform is the first cloud contact center to receive Authorization to Operate (ATO). And it’s built to help government agencies act smarter and respond faster to ever-changing citizen expectations. Government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements – we’re here to help.

“When the federal shutdown occurred, we anticipated a huge influx of calls related to applying for aid. With CXone, within 24 hours we increased our capacity to handle those calls.”

Bill Pemble

Director of State of Michigan Contact Centers

Meet the industry’s first FedRAMP complete cloud call center software.

Give citizens a better choice

Give your citizens the same omnichannel options they’ve come to expect with the private companies they communicate with.

Take your call center to the cloud

Make your entire operation more productive, effective, and responsive – at a pace that works for you.

Employees need CX too

Give your staff the tools they need to serve citizens quickly and efficiently – and feel good about their jobs in the process.

Create your dream team

Workforce engagement creates organized, happy and productive employees that exceed expectations.

We have security locked down

Protect private data with advanced security protocols.

Protect taxpayer info

How will you ensure your citizens that their data is safe in your organization’s hands? You’ll need to understand the risk of data privacy in the modern contact center and what you can do to safeguard sensitive information.

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Webinars

Break down barriers to CX

More and more agency contact centers are adopting digital channels as a way of meeting citizen expectations and increasing engagement. Learn why digital interactions are a gamer-changer for today’s agencies.

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Product Videos

CXone FedRAMP Compliant Contact Center Solutions

In this video, we show you how government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.

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