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Enlighten AI Routing

Have you ever instantly “clicked” with someone?

That’s a personal connection. In the contact center, better connections drive better experiences.
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The AI behind a better experience.
Power smarter connections
Improve experiences with each interaction. Let AI models & holistic CX data predict the best match for better KPIs.
Super-charged interactions
Predict and deliver the best outcome for every customer.
Achieve immediate business results
Flex your focus on the metrics that matter – with measurable results on your top KPIs.
Smarter connections are good business.
Evolve beyond traditional call center routing. Use all available data to immediately boost KPIs.
Watch video
Smarter connections are good business.
Evolve beyond traditional call center routing. Use all available data to immediately boost KPIs.
Watch video

Elevate CX with AI-driven experiences.

Enlighten AI Routing connects customers with agents for the best interaction to optimize any outcome. When contact centers upgrade to Enlighten AI Routing, they immediately realize improvements in sales, CSAT, and more. Effortless implementation makes it fast and easy to start using the power of data, from all available sources, to improve business results.

It’s the only AI routing solution with pre-trained models built on the largest, most expansive set of holistic CX data in the industry.
Transform customer experience, effortlessly.
Power better connections with precisely measurable results. With holistic CX data and effortless implementation, Enlighten AI Routing seamlessly personalizes every customer’s experience.
Hear from the experts
woman on mobile
“Enlighten AI Routing offered something that no other company did – now, we align our customers and agents in a way that creates an experience and differentiate us in a way that makes the customer appreciate their relationship with us.”
VP, Forecasting & Financial Excellence
Transform routing to drive experiences.
Hyper-personalization, at scale.
Hyper-personalize at scale
Enhance the interaction for every customer. Match each customer with an agent that really “gets them.”
Focus on the KPIs that matter
Align routing with your most important business metrics. Use AI-driven routing to move the needle on performance improvements.
Power smarter connections with AI
Instantly connect callers to the agent with the best predicted performance based on all available data sources.
Built-in benefit
reports
Built-in A/B testing enables ongoing benefit measurement and performance SLAs.
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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Changing CX, one connection at a time
White Papers

The AI Behind Better Connections

Transform your customers??? interactions with Enlighten AI Routing ??? smarter connections with precisely measured results.

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White Papers

Extraordinary Connections Begin with Trust

Learn how Predictive Behavioral Routing transforms enterprises to deliver extraordinary customer experience.

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White Papers

Driving top CX in Healthcare

Read how a top healthcare provider significantly improved CSAT and operational efficiency with Enlighten AI Routing.

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