Automation & AI made easy.
Eliminate endless voice prompts and blind transfers. Leverage a unified cloud platform
to unlock rich content & data integration. Serve more customers at a lower cost
by allowing them to self-solve basic issues, like bill payments and account inquiries.
Free up your agents to focus on higher-value interactions.
CXone offers flexible options that allow you to define your own bot strategy.
Use our tools to build your bot, or bring your own and seamlessly integrate using our
virtual agent hub for deploying bots powered by 3rd party NLP engines, such as Google.