Overview
Patients today want healthcare encounters to mirror the experiences they have in other sectors, like retail or e-commerce. They’re looking for and expect ease, convenience, and consistency. Yet, hospitals and health systems often find it difficult to meet these rising patient expectations.
During a Becker’s Hospital Review webinar sponsored by NICE Systems, four patient experience experts discussed how healthcare organizations can improve and optimize the patient experience with a unified patient interaction strategy.
Their insights are included in this new report, which explores:
- Why unifying patient interactions is crucial for improving experiences
- Methods for balancing digital and personal patient interactions
- Overcoming the biggest hurdles in exceeding patient expectations
- How to identify and fix gaps in patient experiences
- Best ways to collaborate across healthcare departments
Metrigy Research Report: Trends for Patient Experience Success
Patients are also consumers, which means using proven customer experience (CX) technology to deliver successful patient experiences (PX) is vital.
Patient Experience: Five Ways to Improve Patient Interactions
Discover how your organization can deliver seamless care journeys with “Five Ways to Improve Patient Interactions.” This insightful guide reveals:
How artificial intelligence improves healthcare customer satisfaction scores
Healthcare executives have made it a strategic priority post-pandemic to actively measure and improve customer satisfaction (CSAT), as they have witnessed the many ways poor customer service experience can affect the business, the bottom line, and even the well-being of the patient.