Overview
Innovation is key when creating a winning approach to CX. Join NICE for this informative session where industry experts will present ways to overcome innovation challenges with an exclusive playbook on how to innovate CX@scale.
Learn best practices for:
- Breaking down data siloes to accelerate decision-making
- Understanding the value of connected data intelligence
- Leveraging AI to optimize customer journeys
- Extending insightful CX strategies throughout the organization for maximum impact
Speakers:
Omer Minkara, Vice President & Principal Analyst at Aberdeen
Andy Traba, Vice President of Product Marketing at NICE