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Tell us what you do at Bluegrass Cellular. I am the group manager of retail sales. I have 18 brick and mortar locations that report underneath my umbrella. I oversee day-to-day operations, sales goals, performance management of employees, and also developing those employees as well. The other piece that I have is our Voice of the Customer program where I serve as the product manager for our NICE Satmetrix solution. It was something I didn’t want to give up when moving into the new role that I have right now.

First let me tell you a little bit about St. Luke’s. St. Luke’s is the only Idaho-based, not-for-profit, community-owned, and community-led health system. St. Luke’s has eight medical centers and about 300+ clinics throughout Idaho. At St. Luke’s I work in a department called St. Luke’s Connect. Connect supports our patients with myChart support, Patient and Family relations, registration for community classes, after-hours nurse triage, appointment scheduling, and more. My job within this system is two fold. I have an IT aspect where I support the maintenance of our applications. On the Analyst side, I support the Workforce Management application, workflow development, ticket submission, and Go-Live support for new onboarding clinics.

The NICE User Group has named Marshall Kidd of eviCore its 2020 NUG Star for generously sharing his time and talents with the community. Read experts from the NUG Q&A to learn more.

PSCU is a credit union servicing organization. We provide payment services to credit unions across the country. I serve as the Manager of Business Excellence, so my primary responsibility is to manage the RPA center of excellence. I started working on RPA two years ago. My previous background was in lean Six Sigma, as a practicing black belt, so I’m transitioning that skill set into implementing RPA.

Bobby Arbuthnot joined the NUG board in 2019 and serves as the Portfolio Solutions Chair.

Kevin Hughes of Progressive Insurance joined the NUG (NICE User Group) board in 2020 and serves as the Recording Solution Chair.

Kim Felice joined the NUG board in 2012 as Director of Membership and Communication. She currently serves as the Chief Administrative Officer (CAO).