Often when we hear the term Artificial Intelligence (AI). When we hear it, we usually think of robots taking over the world.
November 29, 2018
Category: #NICETalks
10 blogs 
November 06, 2018
Just as you are sipping calmly on your pumpkin spice latte recovering from all the fun you’ve had on Halloween, a real-life horror story is unraveling just before your eyes and the realization kicks in – it’s Q4: Time for audits!
December 15, 2015
Almost all companies understand the need to collect customer feedback, but…
December 10, 2015
You know how when you used to complain to your service provider about something they did, you never knew if anything would be done about it? ...
December 07, 2015
According to analysts, real-time visual communications can provide a richer and more personalized experience in specific industries such as financial services, telecommunications and healthcare
December 03, 2015
This is the perfect place to clear up a misconception — cloud isn’t all or nothing. Many customer service leaders make the assumption that they need to move all the component applications of their ‘suite’, often called Workforce Optimization, to the cloud at once.
November 23, 2015
Mobile apps provide astounding conveniences in our personal lives, and the time has now arrived for mobile apps to similarly transform our work lives for the better!