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Advances in artificial intelligence have businesses rethinking their approach to customer communication. Gone are the days of wishing for the best and responding when things go wrong.

Training agents to be digitally fluent is a widespread opportunity. To get you started, download "The Ultimate Guide to CX Agents: Hiring, Training, Onboarding, and Measuring Contact Center Agents in a Post-Pandemic Digital World." This eBook is packed with insights from industry experts that will help you optimize your agents' skills.

Watch our demo video to see CXone in action and then contact us to find out more about how CXone can help you improve your business results through more satisfying customer experiences.

I bought a new "assemble-it-yourself" desk and chair last month to better accommodate my work-from-home lifestyle.

Our experts help you understand customer lifetime value and how to increase that value with NICE CXone for call centers

Raise your hand if you owe a few contact center agents apologies for how you treated them before you worked in customer experience.

Contact centers are busy these days with major initiatives. The 2020 lockdowns revealed gaps in contact center resiliency that many organizations are now trying to plug. For example, our most recent survey of contact center decision-makers revealed that 66% of organizations not currently using cloud-based call center solutions are accelerating their move to the cloud as a result of the pandemic. The same study revealed that 52% of businesses plan to invest in artificial intelligence in the next year, which can strengthen business continuity as well as streamline operations, and improve CX. Busy times, indeed!