Blog

Huge increases in call volume caused by the pandemic stretched some agencies' resources to the breaking point and left many citizens frustrated and without timely access to essential benefits.

Government agencies are making progress in improving the quality of the experiences they provide to their constituents. A history of focusing on costs instead of customer satisfaction resulted in unhappy citizens and a bad reputation to overcome (I'll spare you the DMV jokes).

There’s a lot to like about NICE’s latest branding effort, which was rolled out in January of this year. They’ve done a great job, showing a new look, with a new message and a new attitude about a space that is in urgent need of re-defining.

Having the best customer experience management software on the market can give your business a competitive edge when it comes to delivering satisfying customer service experiences.

An exceptional customer experience journey, just like a pleasant road trip, begins with thorough planning and ends when customers successfully and smoothly reach their final destinations.

The best customer experience software enables contact centers to streamline operations, deliver exceptional customer service experiences under one platform, and continue serving customers during a crisis. It's the right tool for the digital world and the experience economy.

What does CX mean to your business? As you probably know, superior customer experience is an important component of successful business strategies.