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After a decade of manually transferring cost estimates, photos and blueprints back and forth, international construction company Balfour Beatty's switch to the cloud brought immediate benefits. Instead of routing nearly every request through IT and frequently running out of server capacity, the company's designers and construction professionals could finally share information with end users and subcontractors with ease.

​I have been trying to teach my son how to swim. My problem is that he fears the water and his swimming is very alike the one of an octopus: as soon as he touches the water he glues himself onto me. It's great for bonding. Not so great for swimming.

​As a child, I didn't dream of becoming a legendary football player or a rock star like many kids do. My dream was to become, a superhero character that saves the world! (I know…a geek is my middle name ?.)

​We are halfway through summer and I have one of the great summer traditions on my mind – the road trip. While most of us spend a fair amount of time our cars, often stuck in traffic during our commutes, the road trip is special. A big part of what makes road trips such a great escape is openness: an open schedule, open roads, opening up to see new sights, and opening the throttle on your car. (Thank you Texas for the generous rural highway speed limits!)

​After what seems years talking - near obsessing - about Millennials, in 2018 the business world seems to have woken up to the fact that Millennials are yesterday's news. They are well-established in their careers, starting families and have for the most part become mainstream. Yes, they remain a target market for products and services, but we feel like we know them and what they want.

​Here's a fun fact from neuroscientist Paul J. Zak, a frequent contributor to Harvard Business Review: "Employees in high-trust Enterprises are more productive, have more energy at work, collaborate better with their colleagues, and stay with their employers longer than people working at low-trust companies."

​I have recently moved. Actually, we have recently moved. Me with the rest of my family. It took quite a lot of sweat and tears, some toils and almost some blood. Between the packing, the sorting, the actual moving and the contacting all our suppliers to change our address, it has not been an easy task. Now I won't bore or scare you with all the details, but I do have to share with you my recommendations. Because enterprises that don't compromise on customer experience cannot afford to make the wrong choices when it comes to moving their contact center to the cloud.