Adoption of Robotic Process Automation (RPA) is soaring in most industries, a trend that is creating enormous demand for professionals with the technical and business skills to drive through successful automation projects. We are answering this demand with a range of training, knowledge resources and programs to help our customer and partner communities to successfully scale their attended and unattended automation initiatives.
Our approach to training and certifications gives you the flexibility to pick your own learning path, whether you are working within an Automation Center of Excellence (CoE) within a large enterprise that uses our technology, or whether you are a developer or engineer at one of our consulting and implementation partners. We supplement our formal certification programs with a range of materials that enable you to learn as you work, or to update your skills and knowledge to keep pace with the latest technology developments.
Let's take a closer look at the tools and value adds on offer to empower both established and aspiring automation professionals to further develop their skills and grow their careers.
Center of Excellence (CoE) Program
We recommend that customers invest in a professionalized, business-led Center of Excellence (CoE) to take their investment in RPA to the next level. Given that we have over 500,000 robots in production and 550 live deployments, we have the experience and knowledge base to guide you through the process of setting up your Automation CoE, providing the methodologies, training, best practices and tools that will ensure you deliver a strong return on investment.
This program includes the following steps
- Establish Robotic Automation CoE governance by building a team able to orchestrate resources, across multiple automation projects, to deliver success.
- Acquire knowledge and skills for each automation role – traditional and virtual classroom training.
- Putting knowledge into action – NICE experts help you to scope a coached project to give you a real-life experience of running an end to end automation initiative.
- Manage your CoE independently – you are empowered to run your CoE independently while still knowing that you can call on the expertise of NICE's Robotic Automation community forum when you need assistance.
NICE RPA Partner Certification Program
For partners, we have developed a flexible program with different certification levels, enabling you to grow your skills and expertise at your own pace. At each higher level of certification, you will be enabled to perform more independently. All courses and certifications are available on NICE Dojo, our learning platform for NICE customers and partners.
Read more about our self-paced learning paths towards becoming an Automation Developer and Implementation and Support Engineer.
Our Developer Support Service is offered to augment your own developers with an extra layer of skills and knowledge. It offers the following:
- On-tap advice on how to achieve best practice standards
- Guidance on how to maintain existing automations while adding new capabilities
- Assistance with adapting NICE RPA to any IT or technical challenges that may arise within your organization
- A comprehensive connectivity analysis
Preparing for the Automation Revolution
People with certifications and skills that equip them to be an Automation Developer, Automation Analyst, Automation Support Engineer, to name a few, are in high demand. We can support you or your organization in developing the skills for these popular automation roles through our RPA community forum and certifications.
With resources such as how-to videos, e-learning courses, white papers and short articles, open forum debates, product feature updates and technical learnings (with untapped access to NICE product experts), the NICE Robotic Automation community forum is your one-stop place to learn more about how to launch successful, large scale RPA deployments.