Creating and perfecting customer experiences is a cornerstone for NICE, and Interactions 2018 was a great opportunity to reinforce our commitment. Interactions was where the 3000 customer service professionals we welcomed in our events in Orlando and London shared their stories about how they are evolving their businesses, delivering impactful results, and most importantly about how they are making their end-customers' experiences richer and more meaningful by embracing Cloud, Analytics and AI.
In an era where long standing verticals are being disrupted by new players that are experience experts, we are proud to partner with our customers and embark together on our journey of leading the experience revolution. As customer service experts, it is our responsibility to stay ahead of the curve.
It’s time to stop engineering systems and move to designing and managing experiences, to understand customer personas and connect them with services in a smart way rather than simply routing them. The only way to do this is via a reliable core platform at the center and innovative analytics at the edges. With the right platform in place, today's challenges such as limited scalability, expensive integrations and slow innovation become a thing of the past.
Looking forward to seeing you at Interactions 2019!