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Yohay Etsion is the director of business development in the multi-channel recording line of business at NICE Systems. As such, Yohay is in charge of market analysis and driving business development activities as well as handling the day to day business operations and leading a team of customer success managers. Yohay has been with NICE Systems for over 7 years, in several product management and business ownership roles. Yohay lives in Tel-Aviv with his wife and two kids, spending whatever free time he finds in the gym and playing his guitar.