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Teresa Cottam, is the founder of Telesperience and has more than 22 years' industry experience and was previously an Associate Principal Analyst with UK-based telecoms consultancy Analysys Mason, covering the revenue management, CRM and service delivery sectors. Before that she was Head of Research and Publications at Chorleywood Consulting, a specialist BSSOSS consultancy which was acquired by Informa Telecoms and Media. Prior to this she was Managing Editor at industry analysts Ovum.