Author

Robin Gareiss

Robin Gareiss President and Founder of Nemertes Research

About Robin

CEO & Principal Analyst of Metrigy, with 25+ years of conducting groundbreaking research used to advise IT/CX leaders and the world’s largest technology providers.

Blogs by this author

by empowering agents cx leaders build micromoments

By Empowering Agents, CX Leaders Build Micromoments

Read More
Demystifying Artificial Intelligence for Better Customer Experience

Demystifying Artificial Intelligence for Better Customer Experience
How to build a successful business case for AI

Read More
Reimagining the contact center for work from anywhere

Reimagining the Contact Center for Work From Anywhere

Read More
Happy call center agents deliver great customer experience

Want to Improve CX? Give Your Agents Better Tools

Read More