About Nathan

Nathan Stearns has been with NICE Systems for 21 years, which includes his tenure at IEX. Prior to joining IEX in 1997, he worked 10 years at Sprint Telecommunications as a project manager and as Group Manager of the National Resource Management and Call Traffic Management Group. With IEX and NICE, he has served as lead Consultant, Director of Training Services, VP of WFM Business Solutions Group, and VP of WFM Product Management. His current role at NICE is VP WFO Product Strategy wherein he helps craft the strategy for the NICE WFO line of business, which includes WFM, NPM, ICM, and the Back Office suite of solutions. Nathan has participated in the procurement, implementation, and operation of workforce management systems, intelligent network routers, reporting platforms, third party system integrations, and skill-based ACDs. In addition, he was responsible for creating and managing a comprehensive advanced forecasting, workforce management and contact traffic management department that administered the operation of seven contact centers. He is a frequent speaker and writer on the subject of multi-site, multi-skilled, omni-channel contact center optimization. He meets frequently with customers and prospects to understand industry trends and business needs. His current role is focused on researching and seeking niche and complimentary solutions to the WFO suite and developing the appropriate level of partnership to prove the market potential.